Hotel membership clubs, sold and served by people who pick up the phone.

Nova Line runs paid membership clubs for hotels from our call centres in Qatar: we sell the memberships, look after the members, and run the app and portal behind them.

Start a club for your hotel How a club works

2026Founded

1Hotel club live

12Team members in Doha

EN · ARService languages

Why a club

Regular local guests for your restaurants and rooms, at no cost to the hotel

No cost to the hotel

We sell the memberships, serve the members and run the app. The hotel invests no money and no staff, and receives a share of every membership sold.

To confirm with the business

Local guests who come back

Residents and companies in the city dine and stay with you all year, not only when tourism is busy.

No paper vouchers or plastic cards

Members carry their card and vouchers in the app; your staff accept them with a code that expires after 5 minutes.

What we do

One partner for the whole club

Club programmes

We design the packages and benefits with you, sell them, keep members coming back and renew them.

Club programmes →

Technology

A member app in your club's name, a desk for hotel staff, and daily reports for your managers.

Technology →

Call centre team

Sales and member service agents in Arabic and English, trained on your hotel and your benefits.

About Nova Line →

Our clubs

Clubs we run

GRAND MEMBERSHIP CLUB

Our first club, live since 2026: discounts, yearly vouchers and monthly offers in its own app.

grandmembershipclub.com

Your hotel next

Each club gets its own name, app and portal, run on the same platform and by the same team.

Want a membership club and app for your hotel?

Send a request

Home / Club programmes

Paid membership clubs for hotels, run by us from start to renewal

Members pay a yearly fee for discounts and vouchers at your hotel. You offer the benefits; we sell the memberships, serve the members and share the fees with you.

The model

How the club pays for itself

Members pay a yearly fee, agreed with each hotel, and renew every year.
The hotel receives an agreed share of every membership sold.
Members spend in your restaurants and rooms all year to use their benefits.
Nova Line covers the call centre, the app, the portal and member service.

Who joins

Residents, families and professionals who dine out often, and companies that host clients. They are the guests your hotel's travel programme rarely reaches.

Step by step

What we do for your club

Club design

Packages and prices (single or couple card)
Benefits: dining discounts, room rates, yearly vouchers, birthday gifts
The club's name, app and welcome email in your identity

Welcome pack

Welcome email the day they pay, in Arabic or English
Membership card and vouchers in the app, no printing
The invoice with the printed invoice number

Selling

Calls to your hotel's leads and referrals
Join requests from the app, answered by our team
Flash sales when you want a push

Keeping members

New offers in the app every month and push notifications
A renewal reminder a month before the end
Answers to every question within a working day

Training your staff

Outlet staff learn to accept member codes in minutes
Short guides for your managers on the daily report

Running the club

Member service desk in two languages
Cancellations and refunds by the agreed policy
Monthly review with your team

Reporting

What the hotel sees, every day

Each morning the hotel's managers see the day before: member visits by outlet, the vouchers and discounts used, memberships sold and the hotel's share. Every month we review the club's results together.

Ready to talk about a club for your hotel?

Send a request

Home / Technology

An app for members, a desk for your staff, and figures for your managers

Every club runs on our own platform, in the club's name and in Arabic and English. Nothing to install at the hotel.

Member app

The membership card lives in the phone

iPhone and Android, in the club's name
Sign-in with the mobile number and a code from the welcome email
The e-card, the vouchers, and the outlets with their discount
A 6-character code for each use, valid for 5 minutes, so vouchers can't be copied
Monthly offers, push notifications and a Contact us form
Members never see prices in the app

BRAND NAME

Hotel name974 26 0000001Valid until 31/10/2027

Dinner for twoValid at The Grill

K7M2QX

Show this code to the staff · 4:59

For the hotel

Your staff and managers get their own screens

Hotel desk

Outlet staff type the member's code, see the voucher or discount, and confirm. Look up a member by card or mobile number.

Daily report

For the GM and finance manager: vouchers and discounts used by outlet, bills and discounts, memberships sold and the hotel's share.

Your own users

The hotel's GM adds staff accounts with three roles: GM, finance manager and staff. Staff see no amounts.

Behind it

What Nova Line runs for you

Sales and members

The sales form with the printed invoice number, renewals, cancellations by policy, join requests and member questions.

Reports

Weekly sales report, memberships by day, audit of every transaction, exports to Excel, refunds taken off revenue.

Privacy

Members can delete their account from the app at any time. Personal details are erased; sales records stay without their name.

Security

Portal sign-in with a password and an emailed code, one phone per member, and a log of who did what.

See the app with your hotel's benefits

Ask for a demo

Home / About

A call centre company from Doha that runs hotel clubs

Nova Line for Call Centers sells and serves paid membership clubs for hotels, with its own team and its own technology.

Who we are

Our story

Nova Line for Call Centers was founded in Doha in 2026 by Khodor Abou Saleh and Amira Yousuf to run hotel membership clubs the way members expect them to be run: a quick call answered by someone who knows the programme, an app that always works, and reports the hotel can trust. Our first club, Grand Membership Club for Grand Hyatt Doha, launches in December 2026.

We build our own technology, so every club gets its own app, portal and reports from day one, and our call centre team runs it.

At a glance

Head office: Al Dafna, Doha, Qatar
Founded: 2026
Call centres: 1, Doha
Team: 12 staff
Clubs: Grand Membership Club (Grand Hyatt Doha)
Languages: Arabic and English

Leadership

The team behind Nova Line

Khodor Abou Saleh

General Manager

Co-founder. Leads the company, its hotel partnerships and the club programmes.

Amira Yousuf

Director of Operations

Co-founder. Runs day-to-day operations, member service and the hotel desk.

Hussam Mamdouh

Call Centres Manager

Leads the sales and member-service agents in Doha and their training on every club.

Development team

Technology

Builds and runs the platform: the member app, the hotel desk, the portal and the reports.

How we work

What we hold ourselves to

Clear prices and policies

Members know what they pay, what they get and how cancellation works before they join.

Respect for members' data

We use members' details only to run their membership, and they can delete their account at any time.

Paperless clubs

No printed vouchers, booklets or plastic cards: everything is in the app and by email.

Home / Careers

Join our call centre team

We hire people who like talking to customers, in Arabic and English. Full training on our clubs and our systems before your first call.

Open roles

Current openings

Send your CV to [email protected] with the role in the subject line.

Tele-sales agent

Doha · Full time or part time · Arabic and English

Sales

Call centre team leader

Doha · Full time or part time · 2+ years in sales

Lead

Working here

What you can expect

Training on each club's benefits and on our sales and service tools
A monthly salary with commission on memberships you sell
Shifts that fit a call centre: morning and evening

How to apply

Send your CV with the role in the subject line to:

[email protected]

We reply to every application within two weeks.

Home / Contact

Want a membership club and app for your hotel?

Tell us about your property. Our team replies within two working days with a proposal: packages, benefits, the app in your club's name, and how we sell and serve your members.

Club request

Start a club for your hotel

Your name *

Job title

Hotel or company *

City and country *

Hotel website

Number of rooms

Work email *

Mobile *

Restaurants and outlets

When would you like to launch?

What would members get? (benefits you have in mind)

Nova Line may contact me about this request. *

Contact details

Nova Line for Call Centers

Email: [email protected]
Phone: +974 5526 6404
Office: Office 1502, Floor 15, Building 186, Street 836, Al Dafna, Doha, Qatar
Hours: Sun–Thu, 9 am – 5 pm

Are you a club member?

For your membership, the app, a renewal or a cancellation, use Contact us in your club's app or email your club's support address.

Home / Privacy policy

Privacy policy

How Nova Line collects and uses personal data across this website, the club apps and our call centre.

1. Who we are

Nova Line for Call Centers W.L.L. ("Nova Line") is registered in Doha, Qatar. We run membership clubs for hotels: we sell the memberships, serve the members from our call centre, and operate the club apps and the hotel portal.

This policy covers this website, the club apps (such as the Grand Membership Club app) and our call centre. It follows Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016).

2. What we collect

Members: name, mobile number, email address, the hotel and package you joined, start and end dates, payments made, the vouchers and discounts you have redeemed, and the device you signed in from.

Hotels and job applicants: what you type in the club request form or send with your CV: name, job title, company, email, mobile and message.

From the apps: device type, app version, crash reports and the token that lets us send push notifications.

We do not store card numbers. Payments are taken at the hotel.

3. Why we use it

To issue and manage your membership, show your e-card and vouchers in the app, email your sign-in code, and let hotel staff verify the discount code you present.

To record membership payments and renewals, and to remind you before your membership ends.

To answer your calls and messages, and to reply to hotel enquiries and job applications.

To send your club's offers and news by push notification or email. You can turn these off in the app or with the unsubscribe link.

To give the partner hotel reports on memberships sold and benefits redeemed. Prices and financial reports are limited to authorised Nova Line staff.

4. Who sees it

The partner hotel of your club, so its staff can confirm your membership and give you your benefits.

The providers that run our systems under contract: our hosting provider, our email provider, and the Apple, Google and Huawei push notification services.

We do not sell your details and do not share them with advertisers.

5. Where and how long we keep it

Our systems and encrypted backups are hosted in data centres in the European Union. Our team works from Doha.

Membership and payment records are kept while you are a member and afterwards for as long as Qatar's accounting rules require. Hotel enquiries and job applications are kept for one year.

6. How we protect it

Data is encrypted in transit and at rest. Each staff member has their own account and sees only what their role needs, and every change to a membership is logged with who made it and when. Backups are taken daily.

7. Your rights

You can ask what details we hold about you, and ask us to correct or delete them. Members can edit their profile and delete their account in the app; deleting the account ends the membership.

Write to [email protected]. We answer within one month.

8. Cookies

This website only remembers your language choice on your device. No advertising, analytics or tracking cookies.

The club apps keep your sign-in on your phone so you do not sign in every time. Signing out or deleting the app clears it.

9. Changes and contact

Updates to this policy are published on this page and in the club apps. This version is dated 29 October 2026.

Email [email protected], call +974 5526 6404, or write to Nova Line for Call Centers W.L.L., Office 1502, Floor 15, Building 186, Street 836, Al Dafna, Doha, Qatar. If the English and Arabic versions differ, the English version applies.